Support Worker - Complex Care
Location: Cambridge
Hours: 42
per week Shifts:
Sponsorship: Not available
About the Service
This is a specialist nursing-led home supporting adults with complex neurological conditions and associated complex care needs. Most residents are living with long‑term, life‑changing conditions such as traumatic brain injuries, tracheostomies, Spinal Injuries and Neurological Conditions.
The focus is high‑quality, stable, long‑term clinical support aimed at maintaining health, preventing hospital admissions, and ensuring comfort, dignity, and safety.
Each person receives 2:1 support, and the home has respiratory suction, Enteral feeding, tracheostomy care, and other clinical equipment on site. This makes it an excellent environment for Support Workers who are genuinely interested in the clinical side of care and want to build skills in complex needs.
The Role
As a Waking Night Support Worker, you will play a key role in delivering safe, consistent, and compassionate care. You will:
· Provide hands‑on support with complex health needs
· Monitor the People We Support, responding calmly and professionally to any changes or emergencies.
· Support with personal care, repositioning, and comfort.
· Complete accurate records and follow individual care plans.
· Work closely with the nursing team to maintain each person’s health and reduce avoidable hospital visits.
· Carry out household tasks such as cleaning, cooking and preparing the environment for the next day.
This role is ideal for someone who is caring, hardworking, diligent, and able to remain calm under pressure. It suits people who may feel limited in a standard care home and want a more clinical, hands‑on, meaningful role.
What We’re Looking For
We welcome people who are:
· Genuinely interested in nursing-style care
· Confident, steady, and reliable during high‑pressure situations
· Compassionate and patient
· Willing to learn and develop specialist skills
· Able to work as part of a professional, supportive team
Experience in complex care is helpful but not essential - full training is provided.
What We Offer
· £400 Refer-a-Friend bonus (subject to criteria)
· Above & Beyond recognition awards for exceptional work
· Long service awards
· Employee benefits app with discounts and learning resources
· Cycle to Work scheme
· Pension (salary sacrifice)
· Life cover
· Fully funded qualifications - earn while you learn
· Career pathways including Level 3 Health & Social Care apprenticeships
· Swanton Educates – access to our in-house training centre
· Mental Health First Aiders on site
· Employee Assistance Programme (24/7 confidential support)
· Employee Voice events to share feedback and shape the service