We are seeking a Quality Assurance Lead to join our Adult services. This role will be responsible for ensuring that our services are striving for quality excellence in all they do and maintaining all regulatory requirements. Key responsibilities include:
- Support and monitor the implementation of our Quality Strategy.
- Audit services to ensure service delivery achieves full compliance with statutory and regulatory requirements
- Act as a critical friend to provide advice and support in the preparation of action plans identified at quality/regulatory visits and assist with action plans.
- Monitor progress against agreed action plans
- Review complaints and incidents and provide information as required
- Provide advice and support to staff where there is a complex complaint or clinical incident.
- Review, develop and implement policies and procedures to support best practice in care and quality.
- To undertake this role, you must hold a valid UK driving licence
About you
You will have experience of working within Quality Assurance framework with extensive knowledge of CQC requirements coupled with time spent working within social care. You will be supportive with excellent communication skills, particularly in report writing. You will be able to use your experience and knowledge to coach managers and enable their development. This role will require extensive travel to visit each of the services to undertake audit visits and to support action plans.
What we can offer:
Refer a friend scheme we know that you will know fantastic people who will be make a great contribution, you will receive £400 each time a successful referral is made *
Above and beyond we recognise that our staff teams do amazing things for the people we support and their teams. We award contributions for those who go the extra mile and for good inspection feedback with vouchers for high street shops and other surprises!
Long service awards we recognize your contribution to the team and celebrate long service
Employee benefits app stay connected to our community, receive discounts across everyday and luxury shops, access information about learning & development opportunities.
Cycle to work you can save money and get fit with our salary sacrifice scheme
Pension we will auto enrol you into our salary sacrifice pension scheme
Life cover you will be entitled to the death in service benefit.
Funded qualifications earn whilst you learn! we aim to develop our own talent, giving you the opportunity to develop your career with Swanton *
Career pathways we invest in our people and offer apprenticeships in Health and Social Care (Level 3). Earn whilst you learn has never been easier!
Swanton Educates we have our own training qualification centre which can further support your development
Trained mental health first aiders available to support you when you need someone to talk to
Employee Assistance Programme (EAP) free confidential access to 24hr assistance program for counselling, advice and support
Employee Voice we hold regular events throughout the year to listen to your feedback about working with us
*subject to eligibility & criteria
We are exempt from the Rehabilitation of Offenders Act 1974 and require pre-employment checks, including an enhanced DBS check before commencement.