Divisional Director – Wales
Adult Social Care | Learning Disabilities | Residential & Supported Living
Full Time | Wales | Hybrid Working (Minimum 4 Days Based in Head Office or Services, 1 Flexible Day Home or Office)
At Swanton Care & Community, we believe outstanding care starts with outstanding leadership. We're looking for an experienced, values-driven Divisional Director to lead our Wales division, providing strategic and operational leadership across our portfolio of Residential Care Homes and Supported Living services.
This is a rare opportunity to influence the lives of hundreds of people with learning disabilities, autism and complex needs while leading and developing our Registered Managers, supported by experienced Regional Directors, and working alongside the wider Senior Leadership Team to deliver exceptional outcomes.
As part of our Senior Leadership Team, you'll play a pivotal role in delivering outstanding care, driving sustainable growth and ensuring our services continue to be recognised as among the highest performing in Wales.
The Opportunity
This is far more than an operational leadership role.
As Divisional Director for Wales, you will provide strategic leadership across our Residential and Supported Living services, combining operational excellence with visible leadership and strong governance.
You will hold line management responsibility for our Registered Managers, supported by experienced Regional Directors who will work alongside you to provide day-to-day operational oversight, coaching and service improvement. Together, you will create a high-performing culture built on accountability, collaboration and continuous improvement.
A key aspect of the role is acting as the Responsible Individual (RI), registered with Care Inspectorate Wales (CIW) for both our Residential and Supported Living services, providing governance, assurance and regulatory oversight across the division.
You will work closely with the Managing Director – Operations and Executive Team to deliver the divisional business plan, drive operational excellence and ensure every service provides safe, high-quality, person-centred support that enables people to live fulfilling lives.
Working Pattern
This is a full-time, five-day-per-week leadership position covering services across Wales.
We believe the best leaders are visible and accessible. The successful candidate will spend a minimum of four days each week dividing their time, working from our Head Offices in Ystrad Mynach and Llanelli or within services fulfilling the RI Role for our Residential and Supported Living services, providing visible leadership, supporting Registered Managers and teams, engaging with people we support, and building strong relationships with commissioners, regulators and stakeholders.
The remaining one day each week offers flexibility and may be worked from home or from one of our offices, allowing dedicated time for strategic planning, reporting, project work, business development and other administrative responsibilities.
This hybrid approach ensures a strong operational presence while providing the flexibility needed to deliver strategic leadership across the division.
What You'll Be Doing
- Provide strategic leadership across Residential Care Homes and Supported Living services throughout Wales.
- Directly line manage, coach and develop Registered Managers, supported by experienced Regional Directors who provide operational leadership and service improvement.
- Register and act as the Responsible Individual (RI) with Care Inspectorate Wales (CIW).
- Deliver the divisional business plan in line with organisational objective sand strategy.
- Maintain our Good and Excellent Regulatory ratings across all services.
- Lead the divisional safeguarding agenda, ensuring safeguarding concerns are managed effectively, lessons learned are embedded, and high standards of professional practice are maintained across all services.
- Drive improvements in quality, compliance, occupancy, workforce stability and financial performance.
- Ensure all services deliver safe, effective and person-centred care that achieves outstanding outcomes.
- Use data, KPIs and operational dashboards to monitor performance, drive accountability and support informed decision-making.
- Lead significant operational issues, ensuring timely resolution, learning and continuous improvement.
- Build strong relationships with commissioners, regulators, families and key stakeholders.
- Support the mobilisation, integration and sustainable growth of new services across Wales.
- Champion Swanton's PRIDE Ethos, creating an engaging culture where quality, innovation and people always come first.
We're Looking For Someone Who
- Has significant senior leadership experience within adult social care (3 Years +)
- Has experience leading multiple Residential and Supported Living services for people with Autism and Learning Disabilities.
- Has experience managing and developing Registered Managers within a multi-site environment.
- Has an excellent understanding of CIW regulations, governance and quality assurance.
- Is eligible to register as a Responsible Individual (RI) in Wales, or already holds RI registration and ideally has experience in this role.
- Has a proven track record of improving quality, compliance, operational performance and financial outcomes.
- Is commercially aware and experienced in managing budgets, occupancy and business performance.
- Is confident using data, KPIs and operational dashboards to drive continuous improvement.
- Is an inspiring, visible leader who develops others, builds high-performing teams and leads with integrity.
- Is passionate about improving the lives of people with learning disabilities, autism and complex needs.
What Success Looks Like
You'll be recognised for delivering:
- High-performing, safe and compliant services.
- Excellent regulatory outcomes across Wales.
- Strong operational and financial performance.
- Highly engaged and capable Registered Managers and leadership teams.
- Effective partnership working with the Regional Director and Senior Leadership Team.
- Sustainable growth and successful mobilisation of new services.
- Outstanding experiences and outcomes for the people we support.
Reward & Benefits
We recognise that exceptional leadership deserves an exceptional reward package. In return, we offer:
- Salary: £80,000 per annum
- £5,000 annual car allowance
- Annual performance bonus scheme
- Competitive pension scheme
- 25 days annual leave plus bank holidays
- Salary sacrifice annual leave purchase scheme, giving you the flexibility to buy additional annual leave each year.
- Electric Company Car Scheme
- Hybrid working with a minimum of four days each week based in Head Office or our services, plus one flexible working day working from home or the office.
- Ongoing investment in your professional development, leadership training and career progression.
- The opportunity to influence strategic decision-making and shape the future of adult social care across Wales.
- Refer a friend scheme we know that you will know fantastic people who will be make a great contribution, you will receive £400 each time a successful referral is made *
- Above and beyond we recognise that our staff teams do amazing things for the people we support and their teams. We award contributions for those who go the extra mile and for good inspection feedback with vouchers for high street shops and other surprises!#
- Long service awards we recognize your contribution to the team and celebrate long service
- Employee benefits app stay connected to our community, receive discounts across everyday and luxury shops, access information about learning & development opportunities.
- Cycle to work you can save money and get fit with our salary sacrifice scheme
- Pension we will auto enrol you into our salary sacrifice pension scheme
- Life cover you will be entitled to the death in service benefit.
- Funded qualifications earn whilst you learn! we aim to develop our own talent, giving you the opportunity to develop your career with Swanton *
- Career pathways we invest in our people and offer apprenticeships in Health and Social Care (Level 3). Earn whilst you learn has never been easier
- Swanton Educates we have our own training qualification center which can further support your development
- Trained mental health first aiders available to support you when you need someone to talk to
- Employee Assistance Programme (EAP) free confidential access to 24hr assistance program for counselling, advice and support
- Employee Voice we hold regular events throughout the year to listen to your feedback about working with us *subject to eligibility & criteria
Why Join Swanton?
At Swanton, our PRIDE Ethos underpins everything we do.
This is an opportunity to lead with purpose, influence strategy, shape culture and make a lasting difference to the lives of people we support across Wales.
Supported by a collaborative Executive Team, you'll have the autonomy to lead, the opportunity to innovate and the platform to make a genuine impact across one of Wales' leading providers of specialist adult social care.
If you're an ambitious senior leader who combines strategic thinking with operational excellence and is passionate about delivering exceptional care, we'd love to hear from you.
Join us and help shape the future of adult social care in Wales.
Additional Information
Swanton Care & Community is committed to safeguarding and promoting the welfare of vulnerable adults. All offers of employment will be subject to satisfactory pre-employment checks, including an Enhanced DBS check.
If you are a passionate, strategic leader who is ready to make a lasting impact and help shape the future of social care, we would love to hear from you.